Privacy Policy
1. Who is responsible
Jane n Joe (“we,” “us”) operates this site as a listing service connecting households with independent house cleaners in Wisconsin. This policy covers information handled through this website.
It does not cover what an individual cleaner does with your information after we pass it to them. Cleaners are independent businesses and make their own decisions about the information they hold. If that matters to you, ask the cleaner directly.
2. What we collect
When you submit a booking request
- Your name
- Your phone number — required, because this is how the cleaner reaches you
- Your email address — optional
- The address of the home to be cleaned, including any unit or apartment number
- Access or parking notes you choose to add
- Details about the home — size, number of bedrooms and bathrooms, whether there are pets
- The date and time window you requested, and any alternate window
- Which cleaner and which extras you selected
- Your confirmation that someone will be home during the service
- Any notes you add to the request
- The estimated price calculated at the time, and later the final agreed price
When you post a review
- Your rating and review text
- The display name you choose to appear with the review
- A link to the booking the review relates to, which is how we know the review is genuine
Your review text and display name are published publicly on the cleaner’s profile. Please do not put your address, phone number, or other personal details in the review text.
Automatically, when you use the site
- Your IP address, held briefly and used only to limit how many requests or reviews can be submitted from one place in a short period. This is how we stop automated abuse. We do not use it to build a profile of you, and it is discarded within about 24 hours.
- Standard server logs generated by our hosting provider, which may include IP address, browser type, and pages requested.
What we never collect
We do not handle payments, so we never ask for and never hold card numbers, bank details, or any financial account information. Nobody at Jane n Joe should ever ask you for these. We also do not ask for government identification numbers, and we do not knowingly collect information about health, religion, or other sensitive categories.
3. Why we collect it
- To pass your request to the cleaner you chose — the core purpose.
- To let the cleaner contact you to confirm, ask questions, or say they cannot make it.
- To let the cleaner find and access the property on the day.
- To give you a status page where you can see whether the request was confirmed.
- To calculate a price estimate from the details you provide.
- To let you review a cleaner after a completed service, and to show that the review is genuine.
- To prevent spam and abuse, and to keep the site working.
- To keep a basic record of what was arranged, in case of a later question or dispute.
We do not use your information for advertising, we do not profile you, and we do not make automated decisions about you that have legal or similarly significant effects.
4. Who we share it with
The cleaner you selected
When you submit a request, the cleaner you chose receives your name, phone number, the address of the home, your access notes, the details about the home, your requested time, and any notes you added. They need this to decide whether to accept and to do the work. This is the whole point of the service.
We share your request with the cleaner you selected and with nobody else. We do not broadcast it to other cleaners.
Service providers
- Netlify hosts this site, runs its server-side code, and stores its data. Booking records are held in Netlify’s storage and are also copied into Netlify’s form-submission dashboard so that the operator receives an email alert when a request arrives. That alert email, and the dashboard entry, contain the request details including the address. See Netlify’s privacy policy.
- The operator’s email provider, which delivers and stores those alert emails.
Nobody else
We do not sell your personal information. We do not share it for cross-context behavioural advertising. We do not rent, trade, or give it to data brokers, marketers, or advertising networks.
We may disclose information if we are legally required to, if it is necessary to investigate suspected fraud or abuse, or to protect the safety of a person. If the business is ever transferred to someone else, records may transfer with it, subject to this policy.
5. Where it is stored
Data is stored on infrastructure operated by Netlify, in the United States. It is encrypted in transit and at rest by the storage provider. Access to the administrative area of this site is password-protected and limited to the operator.
6. How long we keep it
| Record | Kept for |
|---|---|
| Booking requests, including the address | About 18 months after the service date, then deleted |
| Declined or abandoned requests | About 90 days, then deleted |
| Published reviews | Indefinitely, unless you ask us to remove yours |
| IP addresses used for rate limiting | About 24 hours |
| Copies in the Netlify form dashboard and alert emails | Until the operator deletes them; these are cleared periodically |
Deletion is carried out by the operator rather than fully automatically, so actual timings may vary a little. You can ask us to delete your records sooner — see below.
7. Cookies and tracking
This site sets no advertising cookies, no analytics cookies, and no third-party trackers. There is no Google Analytics, no advertising pixel, and no social media tracking on this site.
One cookie is used: a session cookie set when the operator signs in to the administrative area. It contains no personal information about visitors and is not set for ordinary visitors to the site.
Your booking status link contains a random code in the address. Anyone who has that link can see that booking’s details, so treat it like a private link and do not post it publicly.
8. Your choices and requests
You can ask us to:
- Tell you what we hold about you.
- Correct anything inaccurate.
- Delete your booking records or your review.
- Send you a copy of your records.
Email seantsa02@gmail.com from the address you gave us, or contact us from the phone number on the booking, and we will respond within 30 days. We may need to confirm it is really you before acting, and we will not charge you or treat you differently for asking.
We cannot delete information already passed to a cleaner — they hold their own copy. Ask them directly.
Depending on where you live you may have additional statutory rights, including rights under state privacy laws, and the right to complain to a regulator. Wisconsin residents may contact the Wisconsin Department of Agriculture, Trade and Consumer Protection.
9. Security
The site is served over HTTPS, data is encrypted at rest by the storage provider, and the administrative area requires a password. We keep the amount of information we collect to what is actually needed.
That said, no website is perfectly secure, and this is a small operation rather than a large company with a security team. We cannot guarantee that information will never be accessed improperly. Please do not send us anything more sensitive than the site asks for.
10. Children
This site is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
11. Changes
We may update this policy. The date at the top will change when we do. If a change materially affects how we handle information already collected, we will make a reasonable effort to notify affected people.
12. Contact
Privacy questions and requests: seantsa02@gmail.com
Jane n Joe is operated by Jane n Joe, LLC.
See also our Terms of Service.